SENDING COMMISSARY ITEMS TO YOUR LOVED ONES
The Programs available are dependent on where your incarcerated loved one is currently residing with in the Virginia Department of Corrections.
Access Securepak offers the following programs:
Arlington County - VA (MCP)
Botetourt County - VA (MCP)
Roanoke City Jail - VA (MCP)
Virginia DOC - Quarterly
Virginia Superpak Food
Virginia Superpak Property
Virginia Jails
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Please know that frequency of ordering, is dependent upon the program listed above. For access to their website, and their customer portal please click the button below.
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Please know that Advocate VA is in no way profiting from, affiliated with, or recommending Access Securepak and their affiliated programs or partners. The information contained herein is for informational purposes only.
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For program specifics and ordering window, please watch the Advocate VA Blog, as updates and notifications for families pertaining to this package program and other important news and updates are posted as they become available. Button below.
ACCESS SECUREPAK PROGRAMS
(Keefe Group)
Access Pack offers various programs dependent on where your loved one is currently incarcerated, being jail, prison or a correctional facility.
To order for your loved one, you must create a login on the website and search for your friend or family member who is incarcerated in the State of Virginia.
However, one major cause of frustration with the company's website, is that unless it is during the window of time that the eligible program is being offered to your loved one, it will not allow you to search for them or their facility as they will not appear in their list of searchable options.
This means, that unless you already have an account, you will have to wait until the ordering window for the applicable package program, to create an account and subsequently add your friend or family member.
VADOC CARE PACKAGES
VIRGINIA DOC PACKAGE PROGRAMS
Keefe group has the current contract with the Virginia Department of Corrections to provide a package program to those serving time in the State of Virginia. Their package ordering system goes under the name of Access Securepak.
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The Virginia DOC - Quarterly has a maximum threshold of $125 and is available four times per year, however the exact dates are not made available in advance for the entirety of the year. Ordering forms and information are often posted in facilities well in advance of the website going live, and as such the dates can be more readily conveyed to friends and family from their incarcerated loved ones, far sooner than it is often made available online. The Quarterly Package contains food stuffs only.
*Helpful hint: check with your incarcerated loved one to see which items they feel are the best bang for your buck. Some items are overpriced on the quarterly package when compared with what they can order themselves through commissary. However, some items are exciting as they are only made available on these quarterly packages, being items such as: better quality coffee, pizza kits containing real crusts, different types of protein such as canned salmon, chorizo sausage, shredded cheeses, specialty seasonings etc.
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The Virginia Superpak Food contains discounted or inexpensive commissary items, however the quality of the items offered is far lower than that which is made available on the quarterly package. It is however a good place to stock up on some basics for less than that usually charged by institution commissary accounts.
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The Virginia Superpak Property contains items such as televisions, head phones, ear buds, radios etc. Bare in mind that your incarcerated love one may only possess a certain number of allocated items. If unsure if purchasing something for your loved one may result in a possession number over the allowable maximum for an item, and further to prevent a forfeiture of said item to the property clerk, be sure to check with them before placing a property order. Unless, of course, if you are doing so as a replacement of a dated or broken item which they have already, or are wanting to turn in for a newer model; or to gift them an item they do not currently possess.
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Stay apprised of the Advocate VA Blog to learn of upcoming ordering dates for these programs, or other helpful tips, tricks, news updates or important information. Button Below.
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VIRGINIA DOC - QUARTERLY
Fulfilled through Access Securepak (Keefe Group)
A BRIEF RUNDOWN ON THE VIRGINIA DEPARTMENT OF CORRECTIONS QUARTERLY COMMISARY ORDERING PACKAGE, CONTRACTED OUT TO ACCESS SECUREPAK (KEEFE GROUP)
For those friends and families who utilize Access Securepak to send their friend or family member currently serving time in the State of Virginia Care Packages, orders cannot be placed until such time as the ordering window opens. Frustratingly enough, these dates are not posted in advance on the website for the Calendar year.
The ordering occurs four times per year, and the ordering window is open for just shy of a month. Please be aware that should you choose to snail mail in payment, the post mark on the envelope must be dated on or before a predetermined date that usually falls about a week prior to the conclusion of the online ordering, your loved one can verify this post mark date for you, as it is included on, and posted in an internal memorandum to incarcerated persons; and often well before the website goes live for online orders.
Please note that your loved one can also snail mail in their request form alongside an institutional cheque, but please be aware that Access Securepak has a tendency to not stock in abundance, so if you are able to place your order via telephone or on their website, you do stand a far better chance of not having substitutions or refunds issued. This is usually more problematic with the Superpak, but it is still something to bare in mind.
Ways to order
ONLINE @ virginiapackages.com
BY TELEPHONE 1-800-546-6283 (Bilingual customer support available from 8:30am-11:59pm EST Monday to Friday and on Saturdays from 11:00am-5:00pm EST)
BY MAIL
Access Securepak (VA)
10880 Linpage Place
St Louis, MO 63132
MAXIMUMS
For the Quarterly Package, your loved one can receive from multiple parties. However, they may only receive $125 maximum of goods. Access Securepak will consolidate the orders and ship them to your Loved one, for this quarterly, on or before September 28, 2021.
If there are multiple orders which total over the maximum ordering threshold of $125, the later orders will be either refunded in full, or be refunded back the difference once items are removed to place the secondary order under the ordering cap.
HOW CAN I PAY?
VISA
Mastercard
Discover Card
Prepaid Visa/Mastercard (so long as they can be registered online to a verifiable US address)
Debit Card (so long as your Financial Institution allows it to be used online, or over the telephone like a credit card)
Cashiers Cheques
Money Orders
Institutional Cheque (if order is placed by an incarcerated individual via mail)
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WHAT FORM OF PAYMENTS ARE NOT ACCEPTED?
Personal Cheques
Cash
Canadian, or Foreign Credit Cards (those that are not registered to a verifiable US address)